Refund Policy

Pure Water

Last updated: [ 2/2/2026 ]

At Pure Water online, we want you to feel confident when shopping with us. This policy explains how returns and refunds are handled.

⸻

1. Returns Eligibility

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:
 • The item must be unused and in its original condition
 • The item must be returned in its original packaging
 • Proof of purchase is required

Items that show signs of use, damage, or alteration may not be eligible for a return.

⸻

2. How to Request a Return

To start a return, please contact us at:

📧 support@purewateronline.shop

Include:
 • Your order number
 • Reason for the return

Our team will review your request and provide return instructions if approved.

⸻

3. Refunds

Once we receive and inspect the returned item:
 • We will notify you of the approval or rejection of your refund
 • If approved, your refund will be processed back to your original payment method

Refunds are usually completed within 5–10 business days, depending on your payment provider.

⸻

4. Non-Returnable Items

Certain items may not be eligible for return, including:
 • Items damaged due to improper use
 • Items returned outside the 14-day return period

If you are unsure whether your item qualifies, please contact us before returning it.

⸻

5. Shipping Costs
 • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
 • Original shipping fees (if applicable) are non-refundable

⸻

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will review the case and provide a suitable solution.

⸻

7. Contact Information

For any questions regarding returns or refunds, please contact us at:

📧 Email: support@purewateronline.shop
📞 Phone: +44 778 14 76 331
🏢 Address: 67 Mazurek Way, Swindon, SN25 1RF, United Kingdom