Shipping Policy

Shipping Policy
Pure Water Online

Last updated: [ 2/2/2026 ]

At Pure Water online, we are committed to delivering your products with care. We offer free shipping within the United Kingdom on all orders. Below is an overview of how orders are processed and shipped.

1. Shipping Coverage

  • We currently ship only within the United Kingdom.

  • We do not offer international shipping at this time.

2. Processing Time

  • Orders are typically processed within standard business timeframes after payment confirmation.

  • Processing usually takes 1-3 business days.

  • Please note that processing times may vary during peak periods or due to unforeseen circumstances.

3. Product Processing (1-3 Days)

  • After payment confirmation, products will go through a processing stage which includes quality checks and packing.

  • Processing times typically range between 1 and 3 business days, depending on product availability and order volume.

  • You will receive an email once your order has been processed and is ready for shipment.

4. Delivery Time

  • Delivery times typically range from 4 to 9 business days, depending on your location within the UK and the selected delivery service.

  • Estimated delivery timeframes are shown during checkout for transparency.

5. Shipping Cost

  • Free shipping is available on all UK orders.

  • No additional shipping fees are charged at checkout.

6. Order Tracking

  • Once your order has been dispatched, tracking information may be provided via email when available.

  • You can track your order directly through the courier's website or via the link provided in your dispatch email.

7. Delivery Issues

  • If your order is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist you.

  • We will investigate the issue promptly and provide a solution, whether it's re-shipping or a refund, depending on the circumstances.

8. Contact Information

For shipping-related questions, please contact us at:

📧 Email: support@purewateronline.shop
📞 Phone: +44 778 14 76 331
🏢 Address: 67 Mazurek Way, Swindon, SN25 1RF, United Kingdom